Hipower has been providing premium English language support and services to high-growth new technology customers worldwide for over 14 years. Our dedication to providing excellent service and process innovations have allowed us to grow continuously from a small team to over 1400+ people servicing 3.2 million customers worldwide.
Our Indo-American Management team combined with a well-trained team of handpicked India based specialists help us provide the highest quality support. Our core competency is surpassing our Client's expectations of quality in delivering an offshore outsourcing solution. Our Clients are leaders in the cutting-edge, high-tech growth industry. We have became a valuable asset to our growing Clients as they scale their businesses.
At HiPower, having and maintaining high quality is critical to our mission and success. To assure that we have the best prepared and most informed employees possible, we have a dedicated quality analytics team to monitor employee performance. These "Quality coaches" serve not to punish people for mistakes, but to guide the way toward improvement and growth. Our quality coaches are hand-picked from among the most skilled agents in the company and are the most knowledgeable in the company about their assigned process.
Together, with receptive agents and proactive quality coaches, we ensure that quality is as high as possible throughout the company. This is among one of the many reasons why when you join HiPower, you'll be joining one of the strongest support centers with one of the most well-defined tracks for career growth in the world!
We have a world-class brand new high-tech building in the heart of Electronic City, Bangalore where the world's largest tech companies are our neighbors;
We offer free transportation to our employees so getting to and from the office is a breeze, including security personnel for women working in later shifts;
We offer free unlimited meals to all employees in our spacious terrace canteen;
We offer housing / conveyance allowance to those living within our designated boundaries;
We also offer medical and accidental benefit insurance to all employees.
We have a world-class team of trainers and leadership to ensure that every employee is as prepared as possible for their duties and careers with us. In addition to classroom training, we also have on-the-job training, refresher coaching, and provide ample support via team mentors and quality analysts. This list of resources will ensure that you are the best you can be at work and will reach your full career growth potential.
Along with our top-notch training programs and trainers, we also have ample room for anyone with the skills to grow at our company. We are over 1400 employees strong with a long list of teams that all need leaders. There is little designated hierarchy at HiPower so employees will always have enough facetime with leaders to learn and grow from them. Intelligent, driven, dedicated people always have room to grow at our company and if you show the drive, we'll give you the resources to be where you need to be.